Frequently Asked Questions

All our products are made from genuine materials, including certified gold, diamonds, silver and other precious stones. We use real and natural stones and 925 silver, and we do not sell or promote artificial or fake jewellery.

Your order is dispatched after complete payment has been received. Every dispatched parcel is completely insured.

Payment is made in advance. Products are delivered after receipt of complete payment. See our Terms & Conditions for full payment details.

We accept returns only in case of manufacturing defects and/or shipping damages. Please inspect your jewellery when it arrives and contact us within 10 days. The piece must be unused and in its original packing with all tags and the original invoice.

Once the returned jewellery passes our quality check, we provide a coupon code or credit points which can be used in your next purchase. Shipping and handling fees are not refundable, and return shipping costs are the responsibility of the buyer.

We try our best to show our jewels on the website exactly like the real products, but there can be slight variations because of lighting conditions and other factors.

Yes. We believe in customisation as an art form, and every piece is created with personal attention. Contact us to discuss your design.

Yes. For certifications, hallmarks or any authenticity-related queries, please contact us.

Visit our Track Order page and enter your order ID and the email address used at checkout.

Email us at rashmijewel2005@gmail.com or message us on WhatsApp.